9wickets link Privacy Policy

This Privacy Policy ("Policy") provides clear guidelines on the collection, processing, and storage of information between the company operating the 9wickets link platform ("we", "us") and users of this website ("you", "user"). By accessing the 9wickets link website or creating an account, you are considered to have accepted the terms of this Policy.

This Policy must be read together with the Terms and Conditions. The two documents together define your rights and responsibilities on the platform.

1 Types of Information Collected

We collect the following types of information when you use the 9wickets link platform:

1.1 Registration and Identity Information

• Full name and date of birth
• Email address and mobile number
• National ID number or passport number (for identity verification)
• Username and password provided at the time of account creation

1.2 Financial Transaction Information

• Deposit and withdrawal history
• Mobile wallet numbers (bKash, Nagad, Rocket, Upay)
• Bank account details (for bank transfers)
• Transaction date, amount, and method used

1.3 Gaming Activity Information

• Game history, bet amounts, and results
• Records of bonus and promotion usage
• Sports betting selections and odds
• VIP tier progress and cashback history

1.4 Technical and Usage Information

• IP address and device identifier information
• Browser type and operating system version
• Information obtained from cookies and similar tracking technologies
• Login time, time spent on site, and list of pages visited

2 Purpose of Information Collection

We do not collect any information unnecessarily or in excess. Each piece of information is used for a specific purpose:

2.1 Service Operation and Improvement

Your information is used to create, verify, and manage your account; to process deposits and withdrawals; and to provide gaming and betting services without interruption.

2.2 Identity Verification and Fraud Prevention

Information is used for age verification (confirming 21+), identity confirmation, and preventing unauthorised account use or fraudulent activity.

2.3 Communication and Customer Support

Your contact information is used to provide support via live chat or email, to send important updates and security notices, and to confirm transaction details.

2.4 Responsible Gaming Support

We monitor user gaming behaviour to ensure responsible gaming. This allows us to identify patterns of excessive spending and provide appropriate support.

2.5 Technical Improvement and Analytics

Information is analysed to improve site performance, identify technical issues, and enhance the user experience.

3 Data Storage and Security

3.1 Retention Period

Information collected is retained while your account remains active. Even after account closure, financial transaction and identity verification records are kept for a period as required by applicable law.

3.2 Technical Security Measures

All information stored on the 9wickets link platform is protected by SSL encryption. Industry-standard encryption technology is used both during data transmission and when data is stored on servers.

3.3 Access Control

Your personal information is accessible only to authorised staff who work under confidentiality agreements. Regular security reviews and penetration tests are conducted.

3.4 Password Security

Your password is stored in hashed form — it is never stored as plain text under any circumstances. Use a strong password and do not share it with anyone.

4 Sharing Information with Third Parties

9wickets link never sells your personal information or transfers it to third parties for commercial purposes. However, limited information may be shared in the following situations:

4.1 Payment Processors

The financial information necessary to complete transactions through bKash, Nagad, Rocket, Upay, and associated banks is provided. This information is used only for processing transactions.

4.2 Technology Service Providers

Game software providers (such as Pragmatic Play, Evolution, PG Soft) and technology infrastructure providers may receive limited technical information as needed to operate the service.

4.3 Legal Obligations

Information may be provided in compliance with applicable law in response to a court order or a legitimate request from a government authority. In such cases, we always provide only the minimum information required.

4.4 Fraud and Security Investigations

Information may be shared with relevant authorities if cooperation is required to investigate a cybersecurity breach or fraudulent activity.

5 Cookies and Tracking Technologies

5.1 What Cookies Are and Why They Are Used

Cookies are small data files stored in your browser. 9wickets link uses them to maintain login sessions, remember preferred settings, and monitor site performance.

5.2 Types of Cookies

• Essential Cookies: Required for core site functions — login, session management, and security.
• Functional Cookies: Store language preferences and interface settings.
• Analytics Cookies: Used to understand which parts of the site are used most.

5.3 Cookie Management

You can control cookies from your browser settings. However, disabling essential cookies may cause some site features — particularly login and payment services — to stop working correctly.

6 User Rights

As a 9wickets link user, you have the following rights regarding your personal information:

6.1 Right to Access Information

You may request details of the information we hold about you at any time. This information can be obtained by logging into your account or by contacting our support team.

6.2 Right to Correct Information

If any of your stored information is incorrect, you may request that it be corrected. Changes to identity-related information require following a verification process.

6.3 Right to Request Deletion

After closing your account, you may request that your stored personal information be deleted. However, some information may need to be retained for a set period due to financial and legal obligations.

6.4 Right to Object to Processing

If you object to your information being used for a specific purpose, you may let us know. Requests to opt out of marketing communications will always be respected.

6.5 Right to Data Portability

You may request a structured copy of your stored information. Contact our customer support team for assistance with this.

7 Protection of Minors' Information

9wickets link treats the protection of minors as a matter of the highest importance. This platform operates exclusively for individuals aged 21 and above. Age verification is completed as a mandatory step during registration.

We never knowingly collect personal information from minors. If a user is suspected to be under 21 years of age, that account is suspended immediately and any collected information is securely deleted.

If you believe a minor you know has registered on this platform, please notify our support team.

8 International Data Transfers

9wickets link's technology infrastructure may operate on servers located in different countries. Regardless of where your information is stored, the protection standards described in this Privacy Policy remain the same.

For international data transfers, we follow industry-recognised standards and maintain appropriate agreements with data processing partners to ensure adequate protection of your information.

9 Policy Changes and Updates

9wickets link may update this Privacy Policy from time to time. For significant changes, a notification will be sent to the registered email address and the revised date will be noted on this page.

Continued use of the platform after any changes will be taken as your acceptance of the updated policy. You are advised to visit this page regularly to stay informed about the latest policy. For general questions about our services, terms, or this policy, you may visit our FAQ section.

10 Data Security Breaches

In the event of a data breach, we will notify affected users as quickly as possible. The notification will include details of the nature of the breach, potential harm, and the protective steps taken.

We take immediate technical action to limit the impact of a breach. Password changes are recommended where necessary and additional measures are taken to secure accounts.