9wickets link FAQ — Deposits, Withdrawals and Support
Here you will find detailed answers to the most common questions from 9wickets link users — from customer support to depositing via bKash and Nagad, fast withdrawals, and tips for playing without interruption on mobile.
For ages 21+
bKash and Nagad supported
Bengali and English support
SSL secured
Table of Contents
Customer Support
The 9wickets link support team is always here for you. Common support questions are answered below.
The 9wickets link customer support team works seven days a week, 24 hours a day. Day or night, public holiday or BPL match night — you can get help at any time. Support is available around the clock through both live chat and email.
To resolve your issue quickly, have the following ready before you get in touch: your account username or registered mobile number, a brief description of the problem, and the date and amount of the transaction involved. A screenshot is especially helpful for payment-related issues.
Yes, the 9wickets link support team assists in both Bengali and English. Agents are trained with Bangladeshi players in mind and can understand and respond in Bengali at any time, so language is never a barrier.
Support is also available by email alongside live chat. Send a detailed description of your issue, screenshots, and your account details by email and the support team will reply as quickly as possible. Email works better for more complex problems.
During major matches or tournaments, chat may be temporarily busy. In that case, keep the chat window open, type a brief message, and wait — or send a description of your issue by email. The 9wickets link team will respond as soon as possible.
The 9wickets link login page has a password reset option — an OTP is sent to your registered mobile number so you can set a new password. If you do not receive the OTP or have any other issue, open live chat directly and verify your identity; the support team will help you recover your account.
How to Deposit
Deposit easily using bKash, Nagad, Rocket, Upay, or bank transfer. Visit the Wallet page for detailed transaction instructions.
You can deposit at 9wickets link using bKash, Nagad, Rocket, Upay, and bank transfer (such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum deposit is just ৳500, and this applies to every method.
Log in to your 9wickets link account and go to the Wallet section. Select bKash, enter the amount, and follow the on-screen instructions to approve the payment in bKash. Once successful, the balance will be added to your account automatically.
9wickets link does not charge any deposit fee. However, your mobile banking app (such as bKash or Nagad) or bank may apply their own service charge according to their own policies. Check the relevant platform's fee policy before sending each payment.
The Nagad deposit process is the same as bKash — go to the Wallet section, select Nagad, enter the amount, and confirm the payment through the Nagad app or USSD code. Make sure your Nagad account has enough balance and that you have not exceeded the transfer limit.
Network issues can sometimes cause a short delay. Wait a few minutes and refresh the page. If the balance has not appeared within 10–15 minutes, contact 9wickets link live chat support with your transaction reference number and screenshot — it will be resolved quickly.
Yes, 9wickets link offers a 120% bonus on your first deposit, up to ৳10,000. For example, if you deposit ৳1,000 you will receive a ৳1,200 bonus — giving you a total balance of ৳2,200. To withdraw the bonus, you must wager 10 times the bonus amount (e.g. ৳1,200 × 10 = ৳12,000).
Withdrawal Questions
Withdrawing winnings quickly is one of the most common topics — find detailed answers below.
At 9wickets link, withdrawals by any method (bKash, Nagad, Rocket, Upay, or bank transfer) are usually completed within 5 to 30 minutes. Most are processed faster; during busy periods it may take up to 30 minutes.
To start playing slots or any other section, the minimum deposit is ৳500. The minimum withdrawal amount is ৳1,000. Requests below this amount are not accepted, so check your balance before requesting a withdrawal.
Yes, 9wickets link processes withdrawals seven days a week, 24 hours a day. You can submit a request on Friday, Saturday, or any time at night — your money will arrive within 5 to 30 minutes.
Yes, for security reasons 9wickets link only sends withdrawals to a mobile banking account or bank account registered in the player's own name. Sending to an account in someone else's name is not possible. This is to protect your funds.
"Pending" means the request is being processed. It is normally completed within 30 minutes. If there is no change after that, contact live chat with your transaction ID. If your account verification is incomplete, you may need to complete that first.
Playing on Mobile
Play 9wickets link from your smartphone — convenient via app or browser. Visit the app page to learn more about the 9wickets link App.
If the connection drops during a slot or live casino game, the server saves the result of that round. When you reconnect and log back in, your balance will show correctly. If you notice any discrepancy, contact live chat with the game ID and the time it occurred.
Yes, 9wickets link runs directly in Chrome or Safari on any Android or iOS smartphone. The site is built to be mobile-friendly, so placing bets, spinning slots, or tracking cricket scores is easy on a small screen.
Yes, old browser cache often slows pages down. In Chrome, go to Settings → Privacy and Security → Clear Browsing Data and delete "Cached images and files". After that, the site will load much faster.
9wickets link works on any smartphone or tablet running Android 8.0 or above or iOS 13 or above. It also works fully on Windows and macOS desktops in any modern browser.
The 9wickets link Android APK and iOS app are available through official channels. The app offers push notifications and faster loading. All games and payment options work fully in the browser as well — your account, balance, and history are the same on both.
With a good mobile data or Wi-Fi connection, live baccarat, roulette, and other live casino games from Evolution and Pragmatic Play Live run smoothly on mobile. A 4G connection or better is recommended for live streaming.
Have more questions? Talk to us directly
If your issue was not resolved by the answers above, the 9wickets link support team is available around the clock. Open live chat or send details by email — write in Bengali or English, whichever you prefer.
Live Chat
Click the chat button on any page of the site — a 24/7 support agent will respond immediately.
Email Support
For detailed issues, email us at:
[email protected]