Responsible Gaming — Your safety is our priority
9wickets link believes online gaming is enjoyable only when played mindfully and within set limits. On this page you will find guidance for safe play, warning signs, and sources of support.
When does gaming become a problem?
Betting or playing casino games is a straightforward form of entertainment for many people. However, in some cases it can become a habit that affects daily life — including family, finances, and mental health. At 9wickets link, we want every player to stay aware of their own situation and not hesitate to seek help when needed.
Gaming is entertainment, not a reliable source of extra income. The outcome of every bet depends entirely on chance, and past results do not influence future ones. Keeping this reality in mind is what responsible behaviour looks like. Our Terms and Conditions cover these points in detail, and every player should read them at least once.
No one under 21 may open an account or place any kind of bet at 9wickets link. This age verification rule is strictly enforced and is not open to discussion. Stay alert to ensure younger family members cannot access your account.
Your personal information is kept secure in accordance with our Privacy Policy, and your responsible gaming requests are handled with the highest level of confidentiality.
Tools to keep yourself in control
9wickets link offers several self-regulation features. Using them is not a sign of weakness — it is a sign of mature decision-making.
Set a Deposit Limit
Set a daily, weekly, or monthly deposit limit. Once that limit is reached, no further deposits can be made, which helps prevent additional losses.
Session Time Limit
Decide in advance how long you will play in one session. When the set time is up, the session ends automatically.
Self-Exclusion
You can request that your account be closed for a set period — from 7 days up to permanently. Logging in will not be possible during that time.
Activity History Review
View your full history of deposits, bets, and withdrawals. Understanding your own spending patterns makes it easier to make informed decisions.
Direct Support Request
Contact our support team directly via live chat or email. They will help you set limits or activate exclusion on your account.
Cooling-Off Break
Temporarily pause your account — for example for 24 or 48 hours. Use that time to reflect and make a clear decision.
To activate any of these features, contact us via 24/7 live chat or send a request by email. We respond in both Bengali and English.
Recognise the warning signs
If any of the signs below appear in yourself or someone close to you, it is time to seek help. Acknowledging them is the first step toward change.
Repeatedly playing to try to win back lost money, even when the situation keeps getting worse and you cannot stop.
Using money set aside for essential expenses — such as rent, food, or medical bills — for betting.
Hiding your gambling from family or friends, or lying about it.
Feeling restless, irritable, or unable to focus when not playing.
Betting with borrowed money or funds taken from others, with no plan to pay it back.
Spending long hours gaming while neglecting work, studies, or family responsibilities.
How 9wickets link provides support
Our support team is active 24 hours a day, 7 days a week. Contact us via live chat or email and receive assistance in Bengali or English. If you are concerned about yourself or a family member, let us know — we will act quickly to set limits, a break, or exclusion on your account.
Beyond account management, talking openly with a professional counsellor or with family can be effective in addressing a problem. Seeking help from loved ones is nothing to be ashamed of. Many people also turn to professional psychiatrists or counsellors, which is quite effective for behavioural issues.
Our FAQ section contains answers to various questions about responsible gaming, covering everything from how to close an account to how to get help.
We also take the protection of minors seriously. Use parental control software on your device to prevent family members under 21 from accessing this platform. Always keep your login details private.
Where to get support
If you are struggling, do not try to handle it alone — reach out to people you know and to professionals.
9wickets link Live Chat
Active 24/7. Request account limits or exclusion instantly. Support available in Bengali and English.
Email Support
Send a detailed request by email. Our team replies in Bengali and acts promptly.
Family and Friends
Talk to someone you trust. People close to you can often provide the most effective support.
Professional Counsellor
Consult a psychiatrist or behavioural health specialist. This is a health issue, not something to be ashamed of.
Our commitment — let play be safe
Ensuring the safety of every player at 9wickets link is our responsibility. Responsible gaming is not just a rule — it is part of our culture.
Good habits for safe play
Before you start playing, set a budget for yourself and do not go beyond it. Keep a separate allocation from your main bank balance solely for gaming — do not mix it with household or emergency expenses.
Take breaks rather than playing for long stretches at a time. Betting for several hours straight reduces your ability to make clear decisions and increases the chance of greater losses. Set a time limit for each session before you begin.
Avoid playing when you have been drinking or are under mental stress. Decisions made in such a state are often regretted. Do not use gaming to deal with anger or frustration.
Gaming is for entertainment, not as a source of income. Winning in one session is good luck — expecting the same result in the next session is not realistic. Over the long run, the casino always has a statistical edge.